Service Level Agreement

Once a support request to Comalatech has been created, we will make our best-effort to respond to your request within the next business day. We strive to respond to your request as fast as possible and, as a small company, we especially appreciate your patience. Comalatech will use reasonable efforts to perform the Support in accordance with this Service Level Agreement and is not responsible for delays caused by the Client or for reasons beyond Comalatech’s control.

Business Hours

Comalatech’s business hours are Monday – Friday, 9AM – 5PM PST. Comalatech is closed on major Canadian holidays.

Support Channels

Please note that by submitting a support ticket or sending a support email you are implicitly agreeing with our Privacy Policy.

STANDARD SUPPORT INCLUDES

STANDARD SUPPORT EXCLUSIONS

Given the nature of some of our products, some users may need extra help beyond what we can consider standard support. Examples of items excluded:

For an additional cost, Comalatech can assist with Workflows training and design; visit the Services page on our website for more information. For all other services we will be happy to refer you to other Atlassian Partners for this kind of help.

WHERE WE CANNOT HELP YOU

SE HABLA ESPAÑOL

Besides English, we also speak Spanish, and heck, even Catalan! You can request help in any of these other languages (may delay initial response time), but we usually respond in English.